Fast 2 Learn Cards

Re: Adding a new email account or editing an existing

jedwan — Thu, 02 Sep 2010 13:50:36 +0000

Hi Terry,

Re: How to move IBP from one account to another?

jedwan — Thu, 02 Sep 2010 13:50:33 +0000

Hi Graham2010,

Re: Creating a Blog with EasyBlogBuilder

jedwan — Thu, 02 Sep 2010 13:50:31 +0000

Yes, I have read through the Easy Blog Builder Help Guide but unfortunately, it only describes the pages and options in EBB itself – it doesn’t tell you what to do with the Blog when you’ve created it.

The first part of my question was to clarify that the location of the Blog is supposed to be in my “cgi-bin” files, because it occurred to me that the second problem, (the inability to log-in under “Admin” on the Blog itself), might be because I am sourcing the Blog in the wrong location?

Mark

Re: At my wits end…

admin — Thu, 02 Sep 2010 13:50:28 +0000

hi Stephen,

Re: Support is a joke!

admin — Thu, 02 Sep 2010 13:50:26 +0000

Hi Stephenp,

Re: BroadBand Speed Issue

admin — Thu, 02 Sep 2010 13:50:25 +0000

Hi Nicho,

At my wits end…

jedwan — Thu, 02 Sep 2010 13:50:23 +0000

Hi,

I’m the Managing Director for a small creative design agency based in Bedfordshire.

We have been having problems with BT from the day we ordered our phone line/broadband for our new office premises.

We would be told of an installation date, then the installation date would arrive we would come into the office to ensure the engineer could get in, etc and bt would contact us on the day to say that the engineer wouldn’t be coming out to us but he would be coming the same day the following week. This occured about 3 times, before I launched a massive complaint with BT and finally got someone senior from BT dealing with the problem who sent an engineer out to install the phone line the next day… Took some effort but we got our phone/broadband line in the end, or at least we thought we were getting these things…

That was 2 months ago almost now.

Since installation we have faced major problems with the quality of the broadband and telephony network, with packet loss at above 50 percent and the internet unusable. Now as a business that does a lot of work online we require the internet to function properly. The problem would mean loading a website up was a 50/50 chance of it loading, so sometimes you think maybe the clients website is down (we design and develop websites) and after a few refreshes eventually the information would get through and load the website, this makes working extremely difficult and for our sales staff who use the internet for research there job has become quite difficult.

We wasted no time when we realised there was a problem from day 1 and we got in touch with BT to report the fault, they promptly sent an engineer out who would test, discover there was a problem but would scratch his head as to how to fix this, this went on for at least 5 seperate engineers over the space of a month coming out to our business premises but being unable to fix the lines. We were sent a new router, no luck, we were told there was nothing wrong and it could be our network equipment, so we turned all of that off and connected directly with an ethernet cable to the router… still the same problem.

Bt started to change their tune, the engineers were coming out and telling me that the reason the lines are so bad was due to the fact we were located in an English Heritage building, however there are many companies in the building, some who have been based there for over 10 years and all of whom have fixed internet connections. I am not the only business tenant of this building to experience these issues either as a further 3 or 4 companies came forward and said that they too have been having the SAME connection problems… I was now battling with English Heritage who assured me that BT had control of all the lines coming into the building and it was NOTHING to do with them, which I believe…

Anyhow I came down on English Heritage hard about it and they had some contacts within BT who managed to set up a massive meeting with 2 BT representatives, English Heritage, Myself and the rest of the companies who were having this problem. BT sent a sales executive down to deal with the problem who was assuring everyone in the meeting that she would take the lead on this problem and BT are going to get to the bottom of this, even though there was lots of red tape with Openreach and BT being seperate companies and the fact a couple companies bought their connection from BT wholesaler companies like Demon, Daisy, etc.

That meeting was 2 weeks ago, I heard nothing back from the BT staff… They ignored my original emails and when I sent the sales executive who said they were taking a lead on the whole problem an email (checking the notify upon being read) checkbox, a colleague of hers got back to me informing me that: “

Unfortunately BT Local Business and [name removed] are no longer dealing with this matter and will not be able to assist you going forward.”

So who will assist us going forward? We are in a commercial building for the past 3 months, unable to work as we use the internet constantly, BT are telling us they refuse to help.. people within BT aren’t returning my call or replying to emails… I am still recieving bills from BT for our service that we aren’t recieving and BT’s open stance on this whole situation is that they are refusing to help me move forward with this.

How can you sell someone a service, provide NO support and tell them straight that you won’t be investigatin the fault any longer and leave a business client to their own peril.

I am sick and tired of the way I am being treated by BT, I would have thought the company had a reputation as a long established BRITISH telecom giant… but you would think that they were some offshore amateur set up the way they treat you.

I am asking for advice on how I can move this forward, BT are REFUSING to help me with the fault and I have no ide ahow to forward and we are losing money as a company everyday because of this…

PLEASE HELP US! WE JUST WANT WHAT WE PAID FOR!

Support is a joke!

jedwan — Thu, 02 Sep 2010 13:50:21 +0000

One of my email accounts has stopped working and am now getting SMTP 550 errors when trying to send emails to it.

I’ve had my business broadband service for a few years now and everything has been working fine until today. Not having had to use the BT support before I thought I would try the live chat. Sat in the queue for some time (started at 23 in the queue) and waited until I was informed that the session had been cancelled!

Getting through to someone is almost impossible. As a company with a significant spend all I can now do is call our account manager and indicate that I might take our business to another supplier who I can reach one the phone and who will respond in a reasonable time!

Offering free WiFi

jedwan — Thu, 02 Sep 2010 13:50:20 +0000

I run a small cafe and want to offer my customers free wi-fi. How can I do this without having to give out WEP key?

Want to use BB RZ, but not sure when it will report

jedwan — Thu, 02 Sep 2010 13:50:18 +0000

I recieved my BB RZ card in the middle of August, made a very small purchase and paid it in full on Aug. 27th. So I have 2 questions:

1. When will it show up as a new account on my report?

2. I’ve heard that HSBC reports the balance on the last day of the month, so do you think that it is safe to start using it again?

I want to make a couple more purchases and then pay them off next week, but I’m afraid to do it until I know that it won’t be reported as high utilization.